ACTIVSTARS Program FAQ
Is there a program registration fee?
Yes, there is a $15 registration for each semester per athlete and per program enrolled.
How much do practices cost?
Our weekly practice fee is $10 for a 45 minute practice and $11 for a 60 minute practice.
When is OPEN Enrollment?
We have 3 semesters per year – Fall, Spring and Summer.
Our registration is open for our programs during these windows for each:
Fall Semester: Registration opens on August 1 and available through the first 3 weeks of the session per location.
Spring Semester: Registration opens on January 1 and available through the first 3 weeks of the session per location.
Summer Semester: Registration opens on May 15 and available through the first 3 weeks of the session per location.
How can I register for a program?
You can register through our login parent portal on our website or from our ACTIVSTARS App.
Register for a location (if applicable) Now – CLICK HERE
What is the refund policy?
We do not give refunds for prepaid athletes after the third week of the semester. This is due to fixed insurance costs incurred by the fourth week. Any refunds after the third week of the semester will be issued as practice credit vouchers. Registration fees and practices already attended will not be refunded.
Refund requests must be submitted through email to the Accounting Department; accounting@activstars.com.
No refunds are given for apparel, which has been worn or used. Merchandise must be returned to the ACTIVSTARS office. Refunds may take as long as 4 weeks to process.s must be either pre-paid or paid the day the make-up is done. Please be sure to inform the location secretary at the check-in table that your child will be taking (2) practices, and she/he will issue a make-up wristband to your athlete. Remember to explain to your child that she/he is doing make-up!
How do I order a uniform or other merchandise?
All uniforms, merchandise and special equipment can be purchased on our webstore.
Start shopping now – CLICK HERE
What is the ACTIVSTARS App?
Download our ACTIVSTARS App for IOS or Android.
You will be using our APP to check-in for practices EACH week and to pre-register online for our special cheer events directly from your smart device. Please use this platform to check-in weekly, check class schedules, and stay up to date with the latest news and organizational announcements!
How do I pay for practices?
Parents pay for practice via our ACTIVSTARS App each week (if paying weekly) before arriving on site at the location.
If student is paid-in-full parents are still required to check-in via the ACTIVSTARS App each week they attend prior to arriving at the location.
Can I pay weekly?
Yes! We make it convenient for parents to pay-as-you-go.
Parents can either PREPAY for the semester OR pay the remaining balance at any time.
How do I check in for practice each week?
Starting week 2, parents will use our parent login portal via the ACTIVSTARS App or our website to check in for weekly practices.
– Log into your ACTIVSTARS parent account
– Click on the GREEN Check-In button
– Click on the GREEN weekly button
**Weekly practice check-in IS important to maintain accurate attendance for each athlete.
*Upon registration, your student will be automatically checked in for the 1st practice.
How do I do I exchange or return a merchandise item?
Please visit the link here to begin an exchange or return for an item: Click Here
Do you accept cash for practice or registration fees?
We only accept online payments via the app or website online check-in process for practice, registration, pom ranking fees or our special event registration.
Are there any contracts?
There are no contract obligations within our programs.
Are uniforms required?
Cheer: Uniforms are required for our cheer program to attend any competitions during the season.
Soccer: Soccer uniforms are required for games and our soccer tournaments.
How do I order a uniform or other merchandise?
All uniforms, merchandise and special equipment can be purchased on our webstore.
Start shopping now – CLICK HERE
Where do I find a location that works for me?
We have open enrollment for our programs 3 times per year – fall, spring and summer.
At the start of each semester we allow new registrations up to the first 3 weeks of the session.
How do I check-in if I forgot?
Parents can check in and pay for practices from Monday – Sunday of the practice week.
NP stands for NO PAY. This means that you did not pay for the practice that week on time.
You can pay for it when checking in for the current week practice once you remember and get caught up. This is important because after 2 NP’s your student will not be able to attend practice until the payments have been made.
Do I still need to make-up practices if I started on week 2 or 3 of the session?
Yes, we want the athletes to complete the same number of practices and so those first practices will need to be made up for perfect semester attendance awards.
Can I stay inside to watch practices each week?
ACTIVSTARS SECURITY POLICY: We take great steps to provide the safest, uninterrupted learning environment for YOUR child and all the athletes participating. Parents are invited to watch the first practice of each new session and the awards program which is the final week of the session. Otherwise, spectators are discouraged during regular team practices week-to-week as children get easily distracted and may not focus on the coach or instructions when being watched by their and other parents. It has been proven that a concentrated environment with minimal distractions provides a better learning atmosphere for the team, coach and athletes.
To prevent unwanted guests and strangers in the facility and practice area, ACTIVSTARS, our sponsors, and facilities require everyone to sign-in on the forms provided. Parents are encouraged to volunteer as “Parent Helpers”. Volunteers are needed in each class to assist the coach. Parents, when volunteering as helpers please read and sign the Parent Helper Sign-In Sheet located by the check-in box.
At each practice, Parent Helpers need to:
- Sign-In on the Parent Helper Form
- Be able to assist without distractions; do not have other children (younger or older siblings) with them. Children (not enrolled in our program) are not allowed to stay inside the facility.
- Listen to coach directives and specific notes for assisting team/athletes
- Be willing to assist with practice functions as directed by the Coach.
As a courtesy, we ask that additional children or guests brought to the facility during check-in and pick-up are always monitored by parents!
What if my child misses a week of practice, are they required to make it up?
We know that there may be times when your child cannot attend her/his weekly practice. Missed team practices can be made up by attending two practices back-to-back (the child’s regular practice time and the team either before or after their regular time).
NOTE: ALL missed practices must be made up BEFORE pom squad ranking day(colored pom tryouts). Athletes without perfect attendance will do a practice tryout but will not be eligible to do actual colored pom tryouts because of missed practices. Athletes may make the practices up the following semester and try out before the next scheduled tryout.
How can I view the sport specific information of a program?
We have Welcome Letters that outline our programs for parents and customers.
Please view our Welcome Letter for the sport you are interested in: